FAQs
STRAY KIDS
In the run up to putting a tour on sale we often get asked lots of questions relating to the shows and ticket sales. We’ve put together this handy guide to help you navigate your way through the process.
How to purchase a ticket
The concert is scheduled to take place on Friday 18 July 2025.
General Admission and Premium Hospitality ticket links will be listed on the main event page at 12pm on Wednesday 27 November.
To register your interest in Premium Hospitality options, please click here.
General admission and Premium hospitality ticket links will be listed on the main event page at 10am on Wednesday 27 November.
To register your interest in Premium hospitality options click here.
Accessible Area tickets will be available from 12pm on Wednesday 27 November.
Please note, as part of our commitment to safety, we do not permit wheelchairs, walking aids, pushchairs, or trolleys to be taken onto the pitch level. This precaution is in place to alleviate potential trip hazards, prevent sightline obstruction caused by elevation, and ensure unimpeded escape routes in the event of an emergency.
To mitigate this, accessible seating is provided around the pitch perimeter within the level 1 reserved seats. These areas are equipped with localised accessible WCs, food and drink units, and a Changing Places facility. There are further accessible seats available on Levels 2 and 5 and within the Stadium’s Premium areas. Additionally, our dedicated accessible team is available to offer support whenever necessary.
Yes - to register your interest in Premium hospitality options click here.
General sale bookings are limited to 4 per person.
Tickets are sold subject to a booking fee which vary by ticket provider.
Yes, there will be designated wheelchair and ambulant access seating available around the pitch perimeter within the level 1 reserved seats. These areas are equipped with localised accessible WCs, food and drink units, and a Changing Places facility. There are further accessible seats available on Levels 2 and 5 and within the Stadium’s Premium areas. Additionally, our dedicated accessible team is available to offer support whenever necessary.
Please note, these tickets are intended for visitors with access requirements and therefore supporting documentation is required. Once you have purchased an accessible ticket, you will be provided with instructions on how to provide this and request a personal assistant ticket. Information will also be provided on how parking may be requested.
Please refer to the event ticket page directly for details on how to purchase these tickets.
Questions about your ticket?
Please refer to the terms and conditions of your ticket provider for full details on their resale/refund policy.
Tickets are usually issued by your ticket provider nearer the date of the show. We would therefore encourage you to refer to your point of purchase for guidance on how and when your tickets will be issued.
To avoid disappointment, visitors should only purchase from official, partnered ticket sellers. If you have bought from a secondary platform you will need to contact them directly to discuss your purchase.
Timings may vary dependent on the type of package booked. Full details pertaining to your booking, including all timings, will be emailed to you closer to the day of the event.
Please submit your request using this form and one of our access team will be in touch
General Questions
All event timings, including doors opening and main act timings, will be confirmed closer to the time and communicated on the event page.
Further details will be communicated on the event page.
The main stage will be located in front of the Stadium's North stand.
You will receive all the information you require for the event, including timings, from your ticket provider nearer the time. If you have a premium package, details of your package and itinerary will also be provided.
We will continue to update the stadium website with full details and strongly advise all visitors to download the Official Stadium App.
Travel
Tottenham Hotspur Stadium is well served by public transport and full information on the best ways to travel to the stadium can be found on our ‘Getting Here’ pages. You may also follow us for the latest travel updates.
Driving is not encouraged and there is no parking available at the stadium.
Please also note there will be queue management systems in place at all local stations. Fans are asked to respect and work with all staff at stations.
Stadium Facilities
Yes, with over 60 premium food outlets, the Stadium offers a variety of food and drink options. For full details of what’s on offer, please visit our Food and Drink pages here.
We also operate a Challenge 25 Policy for all alcoholic beverages – anyone who looks under the age of 25 will be required to provide ID.
We recommend downloading our Official Stadium App to access an interactive map of food and drink outlets.
Food purchased externally is not as standard permitted to be brought inside the stadium, though discretion may be shown for children’s snacks.
Over 60 food and drink outlets are available inside the stadium, and a full list of what’s on offer can be found on our Food and Drink pages here.
If you have specific dietary requirements or need to bring your own food on medical grounds, please submit an exemption request using this form.
Yes, there will be multiple merchandise outlets around the Stadium on the day of the event, with merchandise also sold in the Tottenham Experience, located on the High Road (N17 0AP).
Venue Policies
Yes, please submit your request using our online form here.
If you require medical assistance during the show please alert the nearest steward.
Although we strongly recommend that children under the age of 3 are not brought to events at Tottenham Hotspur Stadium, please note that babes in arms, young children and all visitors to the stadium require a full priced ticket.
Anyone entering the Stadium under the age of 16 must always be accompanied by an adult aged 18 and above.
Pitch access is only available to persons aged 14 and above, who must be accompanied by an adult aged 18 and above.
Tottenham Hotspur Stadium is in a highly residential area that is not suitable for advance queueing or overnight camping. Please DO NOT arrive at the Stadium ahead of the date and time advertised on your ticket. You will be asked to leave and return at a more appropriate time.
There is no overnight queuing facility, this includes early entry guests.
No professional cameras or recording equipment will be allowed into the stadium. For a list of all prohibited items, please see our Prohibited Items section here.
Tottenham Hotspur Stadium is a strictly non-smoking venue – this includes the use of all electronic cigarettes.
Small umbrellas are permitted but cannot be opened once inside the Stadium. Please see our prohibited items list here for further details.
In the event of adverse weather conditions, we would advise bringing a rain mac or disposable rain coat.
As per the Promoter's Terms and Conditions here, flags, banners and poles or other similar articles are not permitted in the Venue. Items will be confiscated or the person in possession of any such articles may be refused entrance.
Your ticket will provide your seat details and information about which entrance to use upon arrival. All entrances and blocks are clearly signposted, though event staff will also be on hand to provide wayfinding assistance should you require it.
For everything you need to know, please visit the Stadium Website or download our Official Stadium App here.
Respect Our Neighbours
Yes, public toilets are available at the following locations - please use https://what3words.com to find exact location:
Goods Yard - ///Thigh.Bubble.Bells
Outside 670 High Road - ///Shovels.Undulation.Farm
Park Lane - ///Oils.Bolt.Error
Pelham Road - ///Appeal.Winter.Puppy
Scotland Green - ///Gravy.Hobby.Tests
Seven Sisters Station - ///Only.Little.Ashes
St Loys - ///Drain.Couches.Regard
Tottenham Hale Station - ///Lion.Scrap.Weedy
Whitehall Road - ///Basis.Native.Losses
Willoughby Lane - ///Locked.Probe.Entire
For more information on reporting, please visit the Club's dedicated page HERE.